Frequently asked questions

Got questions? We’ve got answers.

  • 63 Ocean St South Portland, ME 04106

  • It’s so easy! Let your therapist know you’d prefer telehealth therapy. We will set your appointments to virtual. You’ll get a reminder 48 hrs and 10 mins before your appointment with a link to join the session. Can can join via desktop browser or the free Simple Practice app.

  • Yes!

  • Yes, we accept most major insurances including:

    -Aenta

    -Aetna Maine Health

    -Anthem Blue Cross Shield

    -Cigna/Evernorth

    -Community Health Options

    -Harvard Pilgrim (Optum/United Behavioral Health)

    -Martin’s Point

    *we do not accept Mainecare or Medicare

    *in network status may vary by therapist

  • Our fees range from $100-$150 depending on the length of session. Insurance may cover part of or most of your fee.

  • The therapist will call you at the number you provide at the time of your consult. You’ll have time to discuss what brings you to seek therapy, hear more about the therapist, and have time to answer any questions you may have.

  • YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS

    (OMB Control Number: 0938-1401)

    When you get emergency care or get treated by an out-of-network provider at an in -network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

    What is “balance billing” (sometimes called “surprise billing”)? When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

    “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

    “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

    You are protected from balance billing for:Emergency servicesIf you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

    Certain services at an in-network hospital or ambulatory surgical centerWhen you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

    If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.

    You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

    When balance billing isn’t allowed, you also have the following protections:

    · You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

    · Your health plan generally must:

    o Cover emergency services without requiring you to get approval for services in advance (prior authorization).

    o Cover emergency services by out-of-network providers.

    o Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

    o Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

    If you believe you’ve been wrongly billed, you may contact: Board of Counseling Professionals Licensure 35 State House Station Augusta, ME 04333-0035 Phone: (207) 624-8674 Fax: (207) 624-8637

    Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.

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